> For the complete documentation index, see [llms.txt](https://ticketking.xyz/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ticketking.xyz/docs/de/tickets.md).

# Tickets

- [Der Ticket-Lebenszyklus](https://ticketking.xyz/docs/de/tickets/lifecycle.md): Vom Klick auf den Button bis zum Schließen: jeder Zustand, den ein Ticket durchläuft.
- [Ein Ticket beanspruchen](https://ticketking.xyz/docs/de/tickets/claiming-a-ticket.md): Wie das Beanspruchen funktioniert, die vier Modi und welchen du wählen solltest.
- [Ein Ticket schließen](https://ticketking.xyz/docs/de/tickets/closing-a-ticket.md): Jede Einstellung zum Schließverhalten in Ticket King und was jede einzelne bewirkt.
- [Thread-Tickets vs. Kanal-Tickets](https://ticketking.xyz/docs/de/tickets/thread-vs-channel.md): Textkanal oder privater Thread: den richtigen Ticket-Stil wählen.
- [Ticket-Nummerierung](https://ticketking.xyz/docs/de/tickets/ticket-numbering.md): Zwei Schalter steuern das gesamte Nummerierungsschema.
- [Grenzen für offene Tickets](https://ticketking.xyz/docs/de/tickets/limits-on-open-tickets.md): Obergrenzen pro Benutzer und serverweit für gleichzeitig offene Tickets.
- [Inaktivitätsregeln](https://ticketking.xyz/docs/de/tickets/inactivity-rules.md): Tickets automatisch schließen, wenn es ruhig wird, mit Schließen beim Verlassen (kostenlos) und zeitgesteuerter Inaktivität (Premium).


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# Agent Instructions
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