Custom welcome embeds and messages

The opening embed members see inside their new ticket. Set it per ticket option.

When a member opens a ticket, Ticket King posts an opening embed as the first message in the new channel. You can customize what this embed says. Both the embed and the message above it are free.

Two places to configure it

You set the opening message per ticket option, or set a panel-wide default that every option on the panel inherits.

Layer	Field
Per-panel default	Panel Defaults, Default Ticket Embed Message (max 2048 characters) and Default Ticket Message Content (max 1024 characters)
Per-option override	Per-option editor, Messages tab, Custom Embed Content (max 2048) and Custom Ticket Message (max 1024)

There is no separate server-wide welcome-embed setting. If you set neither, Ticket King posts its built-in localized welcome.

Embed Message vs Message Content

Two separate fields control two separate things:

Custom Embed Content

Goes inside the embed (the body text). Up to 2048 characters. Supports rich text, variables, and emojis.

This is what you'll usually customize. "Thanks for opening a ticket! Please describe your issue in detail."

Custom Ticket Message

Goes above the embed as a plain Discord message. Up to 1024 characters. It is often used for @mention pings, for example pinging the support role with a short message at the top of the ticket.

You can use both, just one, or neither.

Variables

Both fields support variables that get substituted at ticket-open time:

Variable	Resolves to
{TICKET_NUMBER}	The ticket's number
{TYPE}	The panel option label
{USER}	Mention of the ticket author
{USER_ID}	The ticket author's Discord ID
{USER_NAME}	The ticket author's display name
{GUILD_NAME}	Your server name
{CREATED_AT}	Ticket creation timestamp
{STEAM_ID}	Steam ID (only when Steam Linking is on, which is Premium)

Form answers in the welcome embed

When the panel option has a form (option questions), the member's answers are added to the embed's description automatically. You do not need to add any variable for them. The answers appear in the embed below whatever Embed Content you have set.

→ What option questions are

Free on every plan

Both Custom Embed Content and Custom Ticket Message are free for every server, with no Premium required. You can set them per option and as a panel-wide default.

Best practices

• Keep it short. Members are about to talk to staff. Do not bury the next step in a wall of text.
• Set expectations. "A staff member will be with you shortly" is good. "Please have your order number ready" is better.
• Use form questions for required information instead of asking in the welcome embed.
• Put FAQ links on the panel, not in the welcome embed. If you want members to read the FAQ first, add a link button to the panel itself.

Related

What option questions arePanel-wide defaultsPer-option settings