# Use cases

<i class="fa-crown">:crown:</i> **Premium feature.** What custom commands are good for, with examples.

## FAQ replies

Set the answer once and reuse it.

| Trigger        | Name             | When to use                             |
| -------------- | ---------------- | --------------------------------------- |
| `!faq.refund`  | Refund Policy    | Common billing questions                |
| `!faq.rules`   | Server Rules     | Members asking what is allowed          |
| `!faq.discord` | Discord Tutorial | New users confused about Discord itself |

Each command's response can be a clear embed with the answer. A staff member types the trigger, the bot posts the response, and the conversation moves on.

## Wrong-ticket nudges

When a member opens a ticket on the wrong option, use a saved redirect instead of writing one each time.

| Trigger        | Name                                  |
| -------------- | ------------------------------------- |
| `!wrongticket` | Polite redirect to the correct option |

Sample content:

> You have created the wrong ticket or used the wrong ticket for your support request, please create the correct ticket.

Set it to **Ticket Only** so it can use the `{USER}` and `{TICKET_NUMBER}` placeholders.

## Quick greetings

Make ticket openings feel personal without typing each time.

| Trigger  | Name                                                                                           |
| -------- | ---------------------------------------------------------------------------------------------- |
| `!greet` | "Hello {USER}! Thanks for opening ticket #{TICKET\_NUMBER}. Someone will be with you shortly." |

Set it to Ticket Only so the placeholders are filled in.

## Common troubleshooting steps

The first replies a support team types over and over.

| Trigger    | Name                                        |
| ---------- | ------------------------------------------- |
| `!restart` | "Have you tried restarting the bot or app?" |
| `!update`  | "Make sure you are on the latest version."  |
| `!cache`   | "Try clearing your cache."                  |

## Pointers and links

| Trigger     | Name                                                |
| ----------- | --------------------------------------------------- |
| `!ping`     | A quick "I'm here"                                  |
| `!escalate` | Points the member to the escalation channel or role |
| `!docs`     | Sends a link to your docs                           |

## What custom commands cannot do

* They cannot take moderation actions. They cannot ban, mute, or kick. They only send a response.
* They only fire when someone types the trigger text. There is no "when X happens, do Y" behavior.

## Combined with link buttons

A useful pattern is a response that includes a link button.

For example, `!docs` with the text "Here is our docs page." and a link button labeled "Read Docs" that opens your docs page. The member sees the text and a button that goes straight to the resource.

## Tips

* Choose triggers your staff will remember. `!faq.refund` is easier to recall than `!fr1`.
* Use **Delete Command Message** for one-off responses to keep the channel tidy.
* Use **Reply to Command Message** to keep the response attached to the member's message.
* Mark ticket-specific commands as **Ticket Only** so they do not fire in other channels.
* Keep a list of your custom commands somewhere your staff can read.

## Related

{% content-ref url="/pages/reYPizVLVHsc3ThwnHHX" %}
[Creating a custom command](/docs/custom-commands/creating-a-command.md)
{% endcontent-ref %}

{% content-ref url="/pages/ubV1L6dUEUGdjD9IyaxC" %}
[What custom commands are](/docs/custom-commands/overview.md)
{% endcontent-ref %}


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