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/transfer

Transfer Command

Overview

The /transfer command hands a claimed ticket from one staff member to another. The new person becomes the claimer, and if your claiming mode changes channel access, the access moves with the claim. Run it inside the ticket.

Usage

/transfer <user>

  • user (required): The staff member to transfer the ticket to.

Description

  • The claim moves, not the ticket. /transfer changes who owns this ticket. It does not move the ticket to another panel, option, or category.

  • A notice is posted. The ticket gets a "Ticket Transferred" message naming who it went from and to.

  • Access follows the claim. Under Enabled - Private on Claim or Enabled - Read Only for Others, the previous claimer's access is replaced by the new claimer's.

Requirements

All of these must hold, or the command tells you which one failed:

  • The ticket must already be claimed. Transfer moves an existing claim. If nobody has claimed it, the target should use /claim instead.

  • Ticket claiming must not be disabled in the server's Ticket Claiming Mode setting.

  • The target must be the server owner or hold a support role — server-wide, or one set on a panel option. Only roles count here: a member whose access comes solely from Discord's Manage Channels or Manage Server permission cannot be a transfer target, even though they can run /transfer themselves. Put your staff on a support role and this never comes up.

  • The target cannot already hold the claim.

When to Use It

  • Shift handover: passing open tickets to whoever is coming on duty.

  • Escalation to a specialist who handles billing, appeals, or bug reports.

  • A staff member is going offline with a ticket still claimed.

Permissions

  • You can use this command if you have Manage Channels or Manage Server, or you are the server owner, or you hold an authorized support role. Administrator also works because it includes those permissions.

  • The bot needs Manage Channels to update the ticket's access.

Example

Moves the claim to @BillingLead and posts the transfer notice in the ticket.

Related

/claimClaiming a ticket
Previous/priority
Next/quicksetup

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