/thread

Thread Command

Overview

The /thread command creates a private staff thread attached to a text-channel ticket. Staff use it to talk privately about the ticket without the member seeing. Run it inside the ticket.

Usage

/thread

Description

• Private staff space: Creates a separate private thread on the ticket for staff only.

• Does not convert the ticket: The ticket stays a text channel. The thread is a separate space next to it, not a replacement.

• Stays private: The member who opened the ticket does not see this thread. It is not part of the transcript made when the ticket closes.

When to Use It

• When staff need to discuss a ticket privately.

• When several staff members are working on the same issue.

Permissions

• You can use this command if you have Manage Channels or Manage Server, or you are the server owner, or you hold an authorized support role. Administrator also works because it includes those permissions.

• The bot needs Manage Channels and Create Private Threads in the ticket channel.

/thread works on text-channel tickets. A ticket that is itself a private thread already keeps staff discussion private, so it does not need a separate staff thread.

Example

/thread

Creates a private staff thread on the ticket that only staff can see and use.