/closerequest

Close Request Command

Overview

The /closerequest command asks the ticket author for permission to close, instead of closing the ticket yourself. It posts a message that pings the author with Accept Request and Deny Request buttons. Run it inside the ticket.

This is free on every plan. Several other ticket bots charge for it.

Usage

/closerequest [reason]

• reason (optional text): Why you want to close the ticket. It is shown in the request so the author knows what they are agreeing to.

Description

• Ask, don't assume. The author decides. Nothing is closed until they click Accept Request.
• The message is public. It is posted in the ticket channel and pings the author, so they get a notification.
• On Accept, the ticket closes exactly as if /close had been used, and the normal close behavior, transcript, and log entry all apply.
• On Deny, the ticket stays open and staff can carry on.

When to Use It

• The issue looks resolved but you want the member to confirm before you close.
• A member has gone quiet and you want to give them a clear way to say "yes, I'm done" or "no, still need help".
• Your server prefers members to close their own tickets rather than having staff do it.

Permissions

• You can use this command if you have Manage Channels or Manage Server, or you are the server owner, or you hold an authorized support role. Administrator also works because it includes those permissions.
• Anyone can click the buttons only in the sense that the request is addressed to the ticket author — the decision is theirs.

Notes

• You cannot send a close request for a ticket that is already closed. The bot tells you if you try.

Example

/closerequest reason: Looks like the payment went through — can we close this?

Pings the ticket author with the reason and the two buttons.

Related

/closeClosing a ticket