About
What Ticket King is, who built it, and who it's for.
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What Ticket King is, who built it, and who it's for.
Ticket King is a Discord ticket bot. It launched on May 13, 2020.
Ticket King is built and maintained by one developer, Aspect. Aspect writes every part of it. That includes the bot, the dashboard at ticketking.xyz, the transcript viewer, the website, and these docs.
This has trade-offs you should know about.
Pros:
Bug reports are handled quickly, often the same day.
Feature requests from real servers shape the roadmap directly.
There is one person to talk to in the support Discord. The person who can change the thing you are asking about.
Cons:
There is a limit to how much one person can do.
Major features ship when they are ready, not on a calendar.
Discord communities of any size that want a real ticket system instead of "DM a mod."
Teams that want their support configuration in a web dashboard, not chat commands.
Servers that need transcripts, audit logs, and statistics.
Communities that want a free plan that covers most needs.
Servers that just need a private channel for one or two members. Discord's built-in private channels are simpler.
Teams that need a full helpdesk product (Zendesk, Freshdesk, and similar). Ticket King is built for Discord, not cross-platform support. (See Ticket King vs other ticket bots and the best Discord ticket bots roundup.)
Anyone who wants to configure a bot entirely from chat commands. Ticket King is dashboard-first.
Support and community: ticketking.xyz/support
Bug reports and feature ideas: see Reporting bugs and Requesting features.
Translation issues: see Reporting translation issues.
The fastest way to know if Ticket King fits your server is to install it on a test server and build a panel. The free plan covers that. For uptime, security, and data handling, see Trust & reliability.
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