# About

Ticket King is a Discord ticket bot. It launched on May 13, 2020.

## Who builds it

Ticket King is built and maintained by one developer, Aspect. Aspect writes every part of it. That includes the bot, the dashboard at `ticketking.xyz`, the transcript viewer, the website, and these docs.

This has trade-offs you should know about.

**Pros:**

* Bug reports are handled quickly, often the same day.
* Feature requests from real servers shape the roadmap directly.
* There is one person to talk to in the support Discord. The person who can change the thing you are asking about.

**Cons:**

* There is a limit to how much one person can do.
* Major features ship when they are ready, not on a calendar.

## What Ticket King is for

* Discord communities of any size that want a real ticket system instead of "DM a mod."
* Teams that want their support configuration in a web dashboard, not chat commands.
* Servers that need transcripts, audit logs, and statistics.
* Communities that want a free plan that covers most needs.

## What Ticket King is not for

* Servers that just need a private channel for one or two members. Discord's built-in private channels are simpler.
* Teams that need a full helpdesk product (Zendesk, Freshdesk, and similar). Ticket King is built for Discord, not cross-platform support. (See [Ticket King vs other ticket bots](/docs/ticket-king-vs-other-bots.md) and the [best Discord ticket bots](https://ticketking.xyz/best-discord-ticket-bot) roundup.)
* Anyone who wants to configure a bot entirely from chat commands. Ticket King is dashboard-first.

## Get involved

* **Support and community:** [ticketking.xyz/support](https://ticketking.xyz/support)
* **Bug reports and feature ideas:** see [Reporting bugs](/docs/get-help-and-community/reporting-bugs.md) and [Requesting features](/docs/get-help-and-community/requesting-features.md).
* **Translation issues:** see [Reporting translation issues](/docs/get-help-and-community/translation-issues.md).

The fastest way to know if Ticket King fits your server is to install it on a test server and build a panel. The free plan covers that. For uptime, security, and data handling, see [Trust & reliability](https://ticketking.xyz/trust).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ticketking.xyz/docs/about.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.